Refund policy

RETURNS

Cumini aims to ensure complete customer satisfaction by offering the possibility to return one or more items and receive a refund equal to the price of the returned items.

Returns can be made within 30 days from delivery, provided that the items are intact, unused, and comply with the conditions listed below.

Return shipping is not free and is entirely at the customer’s expense.

In case of an order with multiple items, it is recommended to return them together to avoid multiple shipments, which would still be at the customer’s expense.

EXCHANGE RETURNS

It is possible to request an exchange only for items of the same model, choosing a different size or color, if available.

Once the return has been received and verified, Cumini will proceed with shipping the new item.

The shipping cost for the exchange may be charged to the customer.

RETURN CONDITIONS

To return one or more items to Cumini, the customer must comply with all of the following conditions:

A) All items are delivered with an authenticity tag and a single-use Cumini security seal. The item can be tried on without removing the tag or tampering with the seal.
Returns will only be accepted if the seal is perfectly intact. Returns with cut, broken, removed, or tampered seals will not be accepted.

B) Items must not have been worn, washed, ironed, or treated in any way.

C) Items must be returned in the same condition in which they were delivered, properly packed and packaged.

D) All internal and external labels must be intact and not removed.

E) Items must be handed over exclusively to the DHL courier within 30 days from the delivery date.

F) To change size, color, or item, the customer must complete the return procedure and then place a new order on the Cumini website.

G) Returns of underwear and swimwear are not accepted.

If even one of the above conditions is not met, Cumini reserves the right to refuse the return and send the goods back to the customer, with shipping costs charged to the customer.

4.2 RETURN PROCEDURE

A) To request return authorization, the customer must send an email to customercare@cumini.com within 30 days of receiving the goods, indicating the item codes to be returned.
Customer Service will reply with confirmation and detailed instructions.

B) Return shipping is entirely at the customer’s expense.

The package must be sent to:

Cumini – Shipping Department
Via San Daniele 3

Shipping is under the customer’s responsibility: Cumini is not responsible for any loss, damage due to inadequate packaging, or delivery delays.

Items must be returned in their original packaging or, if unavailable, in equivalent packaging.

All returned items will be inspected by Cumini staff to verify compliance with the above conditions.
Cumini reserves the right to apply any charges necessary to restore the product’s resalable condition, informing the customer of the costs after evaluation.

REFUND

Once the return has been verified and deemed compliant, the customer will receive a confirmation email of acceptance.

The refund will be issued using the same payment method used for the purchase:

credit card refund
PayPal refund
Klarna refund

RETURNS FOR REPAIR

If the customer believes that an item has been damaged after use due to a possible manufacturing defect, they may contact Customer Service, which will evaluate the request.

This procedure applies exclusively to products that are: